Billing, Cancellation, and Refund Policy
How Nythra subscriptions renew, cancel, downgrade, and qualify for refunds.
Effective July 19, 2026 · Version 2026-07-19
Subscriptions and payment
Paid plans are billed in advance at the price, currency, interval, and taxes shown during Stripe Checkout. Subscriptions renew automatically until canceled. You authorize Stripe and Nythra to charge the selected payment method for recurring fees and applicable taxes.
Plan limits and included features are shown on the pricing page, during checkout, and in the dashboard. Metered usage does not create an additional charge unless a future checkout flow expressly says otherwise.
Cancellation and downgrade
You can manage or cancel a paid subscription through the billing portal in Settings. Cancellation normally takes effect at the end of the paid billing period; access continues until then unless Stripe or the dashboard states otherwise.
When paid access ends, the account moves to the applicable free plan. Watches or settings above free-plan limits may be paused or become unavailable until you reduce usage or purchase a qualifying plan. We do not delete retained customer data solely because of a routine downgrade without notice.
Failed payments and price changes
If payment fails, we or Stripe may retry the payment and notify you. Paid features may be restricted after a reasonable recovery period. You remain responsible for charges incurred before cancellation.
We will provide reasonable advance notice of price changes for an existing subscription. A new price applies no earlier than the next renewal after the notice period, unless you expressly agree otherwise.
Refunds and disputes
Except where required by law, subscription charges are generally non-refundable once a billing period begins. We may issue refunds or credits at our discretion for duplicate charges, verified service errors, or other exceptional circumstances.
Contact support promptly if you believe a charge is incorrect. Nothing in this policy limits refund, cancellation, or withdrawal rights that cannot be waived under applicable law.
Contact
Nythra can be reached at support@nythra.io. Include “Billing, Cancellation, and Refund Policy” in the subject line so the request reaches the right review queue.